Frequently Asked Questions
Q: What is Trail Racing Over Texas withdrawal/refund policy?
A: If you notify us OUTSIDE OF 30 days of the race date we will hold a 100% credit for you for a future TROT race as a credit. If you notify us prior to 14 days of the race date we will hold a 50% credit for you. Both never expire. You may change your distance your are running up to a week before the race date with no issues.
If you notify us prior to 30 days of the race date we will allow you to transfer your bib.
We cannot change your distance at anytime if the race you are wanting to move to is full.
For relay teams, no refunds, transfers, rollovers, or credits will be provided for withdrawal. Team members may be changed as specified by each event.
No refunds or credits will be provided for dropping down in race distance.
We understand that issues arise at the last minute that can prevent a runner from arriving at the start line. We incur most costs early on in the planning process, and this policy represents our ability to reasonably provide something to runners who cannot attend, while keeping our entry fees low and quality high. If you have any questions about our policy, please email email@example.com
Q: Gun Time or Chip Time?
A: Gun Time for Awards and Results
Q: What is your DNF/dropdown policy?
A: Runners starting a race but not finishing the intended distance will be listed as a DNF at the bottom of the results for their registered distance, with an indication of the furthest timed checkpoint they reached. Runners may not be “dropped down” to a shorter distance once they start a race, and will not appear as finishers of the shorter distance. This ensures a fair event where runners know their competition, and cannot be lowered in place by a runner dropping down in distance. Runners may switch distances before the start of their race, and will be eligible as a finisher in that event.